Returns and exchanges

If you took a hasty decision, your gift did not strike a chord with the birthday person or you simply had a sudden change of heart please do not despair. We are more than happy to exchange the ordered products for you.

To make things even easier you can do that in the period of 30 days from the day of delivery. Two things can happen then. We can either exchange your products and re-ship them back to you or give you a full refund. In any case this whole matter should not take more than one week. There is one thing, however, we have to insist upon: that is you return the goods undamaged and in original packaging.

Return address:

Big Box

Ve Zlibkuย 1800/77
193 00 Prague 9

Czech republic


Please note that postage for the package is at your own expense.

Please enclose this return form to your package to make everything even smoother.